Just Told Old Lady She Had Some Pair Of Balls.

[Nyboy]

I am not in my regular work mood today. I don't want to be here, but have a very busy day. I have a client who is in late 70s maybe older, I give her a 50% discount on boarding and free grooming on her Maltese. I do like this lady and her dog, she visits her grandkids a lot. So that is why big discount. Her dog went home yesterday after spending 3 days with me. Yesterday her dog was bathed, dematted , comb out, nails cut, ear cleaned, checking my notes said trim dogs ears. Her daughter picked up dog. Owner just called me complains her dog wasn't groomed. I said I had no idea what she is talking about I was In the room when her dog was done. She said the dogs hair wasn't cut, I told her I written down trim ears so thats all I cut. Then she whined she wanted whole dog trimmed not just ears. I said I never had this happen before I am speechless. She told me don't worry every one makes mistakes, she will just bring dog back for haircut. I said Pat I am speechless because I never had anyone complain about something that was free. You really would need some pair of balls to call saying your unhappy about something given to you for free. She started making all kinds of excuses even telling me she love me. I told I had paying clients waiting for their dogs I would call her back tonight. Just need to vent 6 more hours til closing.

 

[sumi]

That was rather ungrateful and rude of her! Goodness...

 

[catjac1975]

I am not in my regular work mood today. I don't want to be here, but have a very busy day. I have a client who is in late 70s maybe older, I give her a 50% discount on boarding and free grooming on her Maltese. I do like this lady and her dog, she visits her grandkids a lot. So that is why big discount. Her dog went home yesterday after spending 3 days with me. Yesterday her dog was bathed, dematted , comb out, nails cut, ear cleaned, checking my notes said trim dogs ears. Her daughter picked up dog. Owner just called me complains her dog wasn't groomed. I said I had no idea what she is talking about I was In the room when her dog was done. She said the dogs hair wasn't cut, I told her I written down trim ears so thats all I cut. Then she whined she wanted whole dog trimmed not just ears. I said I never had this happen before I am speechless. She told me don't worry every one makes mistakes, she will just bring dog back for haircut. I said Pat I am speechless because I never had anyone complain about something that was free. You really would need some pair of balls to call saying your unhappy about something given to you for free. She started making all kinds of excuses even telling me she love me. I told I had paying clients waiting for their dogs I would call her back tonight. Just need to vent 6 more hours til closing.

You said it or your brain said it to you? I am not a complainer unless something send me off the deep end, which is rare.

 

[ninnymary]

The fact that she told you she loves you means you didn't offend her. I would wait a few days before I called her back. I don't like rude ungrateful people.

Mary

 

[Nyboy]

Just in a bad space from last night. A lot of old stuff that I buried surfaced. 2 more hours left

 

[Smart Red]

 

[Smart Red]

Nyboy, you might need all the hugs I can send, but I'd have bet I only hit post once. Sorry all.

 

[seedcorn]

@ninnymary Man, you are in a mood today. You need to quit hanging with the sweet peas....

@Nyboy Yesterday was rough. Call her ASAP, get her dog in. Clip hair, give her a hug. Be grateful that you didn't get sucked into drugs. Life is good, enjoy the rest of today. Go do something good for someone-take Dad out....

 

[Nyboy]

When I got to work today there was a edible arrangement from her on door step. With a I am sorry card.

 

[sumi]

That is good. It sounds like she took what you said to heart yesterday. Hopefully from now on your dealings with her would be all pleasant