Banned From Babies R Us

[Nyboy]

Last night was a first, I have never been banned from anywhere. Walking in to Babies R Us I noticed a sign Complementary gift wrapping. It was after work and I was not in the best of moods.You would think in a store with no customers help would be all around, After waiting at gift register desk, I had to track down help. I ended up picking out a changing table. When paying I asked cashier where gift wrapping was ( I hate to wrap). He first told me it was to late, the wrapping employee went home, I pointed out no where on their sign where hours. Then he told me my item was to big, again I pointed out no where on sign was size limit. At this point I asked that a manger take over, was told he was on dinner break. I said I would wait but I wasn't moving from check out. After words with manger it was decide my gift would be wrapped and I wouldn't come back.

 

[so lucky]

I think you were right, Nyboy. Good for you!

 

[Beekissed]

You must really, really hate to gift wrap! Don't blame you...if the sign says it, it should be so.

Bet they changed their sign....

 

[seedcorn]

Manager is an idiot. Hope he is a new hire. He sells over priced items to people that don't care. Make their experience fun.

 

[Smart Red]

Just being me, I would follow up that trip to Babies R Us with an Email to the corporate offices. I am sure such behavior as was shown to you is not viewed in a good light to top management. . . . as long as I felt I hadn't been an unreasonable customer in the exchange.

 

[Nyboy]

I only asked what their sign said not unreasonable. Not that it is a store i planned to do a lot of shopping at.

 

[Smart Red]

I suppose not since they don't do men's shoes and boots.

However, if that is their typical attitude toward customers, others won't plan shopping there either. I'd send an E-mail anyway.

At the worst, the offices will contact the store manager and determine you were rude and unreasonable. At the best you will get a gift card from corporate offices to the store to attempt to appease your attitude toward future shopping there. The gift card would be nice for whomever you purchased the changing table. You wouldn't have to use it personally.

 

[ninnymary]

I agree with Smart Red. You want to send that email so hopefully that manager gets training on how to deal with customers where the customer is always right. You only have 5 minutes of your time to lose. Maybe they won't be so rude next time to someone else.

Mary

 

[Smart Red]

That reminds me, Nyboy, I have a "disgruntled customer" letter to write for my BFF1. She was shorted in quantity for a purchase which meant someone (she) didn't get to eat dessert with the family.

It's not really being disgruntled, but the companies need to know when they have quality control issues. I don't expect anything in return other than a thank you for letting them know, but often am surprised with coupons as part of that thank you.

 

[digitS']

Have you ever seen this sign?

"Business is Great, People are Fun, Life is Beautiful."

I figured there was something on the other side of it. Oh wait, I saw that in Canada ..!

Steve