Major, sounds like you're getting some major burnout from being at that place!
i've been where i'm at for 4 years now & considered a senior customer service rep. we hired so many new reps this past year that dealing with the few that have stayed this long has been a rough time trying to make them confident enough they shouldn't be pawning calls off to us senior reps or to a supervisor.
one of the girls, on just about every call she takes, comes running over to the rep behind me or to me to get an answer we just pointed out to her not 5 minutes before in the previous call. she's young but by now she should have enough confidence to answer questions & have the insurance plan doc open to compare when it is a claim call. as many times as we've told her that there are specific benefits on each plan & if that is what it says applies we can't just keep sending a claim back for review because someone was told by their doc that it was 'routine' when it wasn't 'preventive' services.
well, as of the week after this i will be moving into a different position. i am burned out from customer service & need this change. 1 more week to go!
Yeah, what about your awful neighbors? Maybe it's time to update your bad neighbor thread.....Venting is not exactly why we enjoy this site, but it sure works to bond us. We all have reason to vent from time to time -- there are my neighbors .....