Zeedman
Garden Master
Both mind-boggling, and scary. Virtual empathy training strikes me as a contradiction in terms. Such training might improve communication skills (and a good communication class will accomplish the same goals); but IMO empathy is an inherent part of personality, and one either has it, or doesn't. Our upbringing & life experiences teach us empathy (or lack thereof); I doubt that a few hours in front of a computer screen could seriously influence such deep-seated personality traits one way or the other. It would actually scare me if that were possible, because it would open the door to brainwashing (and perhaps cross over into our "gaslighting" discussion).I was reading an article about virtual training for empathy. Ain't that something?!
Maybe it comes down to the difference between sympathy, and empathy. To me, sympathy is going to a friend's funeral. Empathy is being heart broken for the survivors. False expressions of "sympathy" can be taught; empathy is genuine. We've probably all dealt with people over the phone... who vocally express their sympathy for your situation, then demonstrate a total lack of empathy by their subsequent actions.
What's scary is that AI training may - and probably will - increasingly replace one-on-one human instruction. That may be OK for technical training (I've had some of that, no complaints) but I would question its use for anything dealing with social interaction. Like all simulations, the responses would be limited by programming (which is itself restricted by the limitations & biases of its programmer) so the trainee would be tutored only within those limitations. Real life, and real people, are not that predictable. I'd be very curious to observe how employees who interact with the public are given the "virtual" training to deal with angry, abusive, emotionally distraught, or irrational clients.
When an AI can simulate another human being to the point where it can evoke empathy in others, and is indistinguishable from the real thing, it's time to be afraid.