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Marie2020
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- May 21, 2020
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On Tuesday my provider company resolved the issues their staff had created but would you believe this after the all the calls I have received since January and everything being resolved, I got yet another call about their stupid phone again while I was in a rush this morning and worse, this time they asked for my full birth date. I've requested they don't do this for security reasons I lost my patience and put the phone downI'm laughing but it's really not funny
A good company should log how many calls they have recieved from from their customers and log the relevant information.
I have been continually distracted by non stop calls received from my energy, phone cashcard and internet provider for around five weeks.
The cash card was me having too call because of endless glitches with their card, even my refunds going missing. It can take up to an hour too reach a human to talk with and you have different information each time. Then you will get the next person apologising because you have been given the wrong info
On top of what I've already said about this company..
I was sent a second phone through some sort of mistake which sent my phone bill through the roof
I ordered one phone and 1 sim card. I was sent two of each and my bill more than doubled, i was almost charged for 3 phones plus the cards.
Then there was countless calls for returning this one phone which now has gone missing . If I had a pound for every call I could go on holiday
Thank God so far there's no scammers . I won't have a landline because that's where I may have been trapped and harassed in the past, along with being online . To the cost of my home and life being seriously compromised.
Then I got an email and trust me I replied, politely and firmly explaining one more call on this subject and I will consider they have broken their contract
I'm so tired of them constantly bombarding with calls. They have lost their professionalism that's perfectly clear.